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Compliments, Complaints and Suggestions

We are always looking for ways to improve our service. Any suggestion or complaint will be investigated thoroughly. Please click here to see the complaints procedure.

See also PALS below.

 

Patients Advice and Liaison Service (PALS)

NHS PALS can aid you with queries regarding patient’s rights and NHS services. They can also help you in the event of a lack of satisfaction with the outcome of a complaint to the Practice.
Freephone 0800 5870856.

In addition, the Practice has its own member of staff who can advise regarding Practice services or who can assist with general suggestions, compliments or complaints. Phone 724600 and ask for the Practice PALS coordinator.

Protection and Use of Patient Information

Your records are kept in a secure and confidential manner and use is restricted to the terms of the Data Protection Act (1998).

Click here to view the Haxby Group Patient Confidentiality Charter.

Your Guide to the NHS

Your rights and responsibilities are shown on the Department of Health Website. Please click here

Primary Care Trust

Our local Primary Care Trust is North Yorkshire & York. They can be contacted at Sovereign House, Kettlestring Lane, Clifton Moor, York YO30 4GQ Tel: 724004 also at 37 Monkgate, York YO31 7PB Tel: 724100
For more information visit their website at www.nyypct.nhs.uk.

 

Over 50 Year Olds

The City of York Council and NYYPCT, administered by Age Concern have launched a one stop shop for the needs of older people, such as money, benefits, housing, social services etc. Their website address is http://www.firstcall50plus.org.uk

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